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Delivery Conditions

Please note that all efforts are made by the FedEx express delivery service to make their deliveries on time but we cannot be held responsible for late deliveries due to adverse road conditions caused by ice and snow and any additional unforseen circumstances.

Tracking E-mails

When your package is dispatched, you will be sent a tracking e-mail with a link to the FedEx website. Please monitor this link as it will keep you up to date with your package's current status. Generally after receiving a tracking e-mail you will receive the parcel the next working day. If this does not occur, please contact FedEx directly and as promptly as possible using the phone number listed on the tracking e-mail and provide them with your consignment number. (Highlands of Scotland and Islands are on at least a two day service.)

We no longer use Royal Mail

Due to the continued increase of Royal Mail's failure to deliver and their inferior tracking system, we are no longer able to use them as a delivery provider. What does this mean? Unfortunatly our main use of Royal Mail was to deliver to the Highlands and Islands. If you live in these areas it may incur an additional delivery cost. Please use the chart below to calculate the delivery costs/rules for your area.

Delivery Information

Your order should be with you within 2-5 working days. We send all parcels by next day courier*, so they may even be with you the next day depending on how early you place your order and our current work load.

*Please view our delivery rule exceptions for Highlands & Islands further down thispage.

Ideal Moments only supplies the UK and countries in the EEC.
Whenever available, we use recycled packaging in the form of recycled craft paper wrapping, shredded paper or cardboard and used boxes in line with our environmental policy. Any plastic bubble wrap used is that originally provided by our suppliers when delivering goods to our warehouse. Since Ideal Moments started its mail order delivery service in November 2005, we have never used a new box for any of our parcels and local businesses supply us with boxes plus clean waste paper and cardboard for shredding which is now our preferred package space filler.

The following european countries fall under our Rest of World rate.

• Cyprus
• Norway
• Finland

For under 2kg please select Rest of World Under 2kg for reduced rate.

There maybe further exceptions dependant on our courier.

Also note that you will have to pay any import duties or taxes.

If a delivery outside of Mainland UK exceeds:

• Dimensions: 120cm x 50cm x 60cm
• Weight: 25KG

You will be contacted and given these options:

• Cancel the order for an immediate refund
• Pay the additional delivery charges at cost

For any further postage enquiries please contact us.

Saturday Delivery within the UK

There is a £17.50 surcharge for Saturday delivery.
Please note that if you are not in to take the item this is a non refundable charge.
If you wish to have a second attempt of delivery made on an alternative Saturday thier will be an additional charge. If you then wish to cancel the order there will be no refund for the additional surcharge.

Rules for UK Highlands and Islands

Unfortunatly we cannot ship large parcels to the channel islands.

Zone 4 parcels £16.40

Zone 5+ We are unable to deliver to these areas at current.

Scotish islands £34.95. Large packages may incur an additional surcharge.

Please note there may always be exceptions with oversized parcels.